First National Bank (FNB) invites candidates to apply for Sales Consultant Job Vacancy at FNB.
Closing date: 07 July 2023
Location: Randburg, Gauteng, South Africa
Sales Consultant Job Vacancy at FNB
purpose
Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.
experience and qualifications
- Minimum Requirements : Grade 12
- Preferred Qualification : Relevant NQF 5 as prescribed by the Financial Services Board
- Regulatory Exam as prescribed by the Financial Services Board
- Person must not be an unrehabilitated insolvent
additional requirements
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- No Referral plan is assigned to this job
responsibilities
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Meet and exceed monthly sales target
- Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs
How to apply
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