Personal Lines Consultant position at Old Mutual

Personal Lines Consultant position at Old Mutual (South Africa)

Closing date: 10 July 2024

Personal Lines Consultant position at Old Mutual

Job Description:

  • Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).
  • Telephonically guide customers through the product offering, pricing, terms and conditions.
  • Take ownership of queries and ensure they are resolved timeously and effectively.
  • Handle urgent and complex enquiries and requests received telephonically and via email.
  • Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
  • Maintain the outlined QA average on all calls.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Accurately and efficiently capture all customer data.
  • Finalise calls at point of contact, where possible.
  • Forward accurate policy documents to customers within mandated timeframes.
  • Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.

Closing Date10 July 2024

APPLICATION

CLICK HERE TO APPLY

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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