Batho Pele Principles, South African Government
Batho Pele Principles, which means “People First” in Sesotho, is a transformative approach to public service delivery in South Africa. Launched in 1997, it aims to improve service quality and efficiency by prioritizing citizens’ needs. The principles are rooted in legislative frameworks and guide public servants in their interactions with the community. Batho Pele Principles … Read more