SITA: Service Desk Agent X 13

SITA invites suitably qualified candidates who are interested to apply for Service Desk Agent X 13.

REFERENCE NR : VAC01325,1326,0944,0945,0946,0947,0948,1113,1114,1115,0490,0493 & 0494
JOB TITLE : Agent: Service Desk X 13
SALARY : R 210 449 – R 315 673
REPORT TO : Supervisor: Service Desk
DIVISION : Service Delivery Management
DEPT : Service Desk
POSITION STATUS : 12 Months Fixed Term Contract (Internal & External)

SITA: Service Desk Agent X 13

Purpose of the job
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.

Key Responsibility Areas
Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; and Cut Calls.

Qualifications and Experience
Minimum: Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk and Technical Field Support experience.

Technical Competencies Description
Knowledge of: Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM; Policy, process and standards; Operational business rules and processes.

Other Special Requirements

How to apply

To apply please log onto the e-Government Portal: and follow the following process;

  1. Register using your ID and personal information;
  2. Use received one-time pin to complete the registration;
  3. Log in using your username and password;
  4. Click on “Employment & Labour;
  5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
    Or, if candidate has registered on eservices portal, access, then follow the below steps:
  6. Click on “Employment & Labour;
  7. Click on “Recruitment Citizen”
  8. Login using your username and password
  9. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
    For queries/support contact
    CV`s sent to the above email addresses will not be considered

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