SITA is recruiting Service Desk Agent

SITA is recruiting Service Desk Agent

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SITA is recruiting and invites suitably qualified candidates to apply for Service Desk Agent Job.

Closing Date: 12 September 2023

SITA is recruiting Service Desk Agent

Purpose of the job

To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.

Key Responsibility Areas

Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; and Cut Calls.

Qualifications and Experience
Minimum: Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk/12 months Admin.

Technical Competencies Description

Knowledge of: Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM; Policy, process and standards; Operational business rules and processes.

Other Special Requirements
N/A

How to apply

To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

  1. Register using your ID and personal information;
  2. Use received one-time pin to complete the registration;
  3. Log in using your username and password;
  4. Click on “Employment & Labour;
  5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

  1. Click on “Employment & Labour;
  2. Click on “Recruitment Citizen”
  3. Login using your username and password
  4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

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For queries/support contact egovsupport@sita.co.za OR call 080 1414 882

CV`s sent to the above email addresses will not be considered

Closing Date: 12 September 2023

See also: Apply for Receptionist Job at AgriSETA

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