Department of Social Development: Customer Care Assistants (X4 POSTS)

Department of Social Development: Customer Care Assistants (X4 POSTS)

by

The Department of Social Development invites applications for Customer Care Assistants Vacancies (X4 POSTS).

CLOSING DATE : 18 September 2023

CUSTOMER CARE ASSISTANT: CUSTOMER CARE REF NO. DSD 105/2023 (4 POSTS AVAILABLE IN CAPE WINELANDS/OVERBERG REGION),

SALARY : R202 233 per annum (level 5)
CENTRE : Department of Social Development, Western Cape Government

Department of Social Development: Customer Care Assistants (X4 POSTS)

REQUIREMENTS :

Senior Certificate (Grade 12 or equivalent qualification); A minimum of 6 months customer care experience. Competencies: A good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions,
programs and projects of the Department of Social Development.

Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.

DUTIES :

Perform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services

See also: Western Cape Department of Agriculture is hiring Accounting Clerk

Assist clients on how to access services from the department; Render general administrative support
services and maintain a record system.

ENQUIRIES : Ms V Swartz at Tel No: (023) 348 5300

APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: via http://www.westerncape.gov.za/jobs

FIND MORE OPPORTUNITIES HERE:

  1. Latest Internships
  2. Latest Learnerships
  3. Government Vacancies
  4. Entry Level Jobs
  5. Jobs near you
  6. Bursaries
  7. Universities and Colleges updates
  8. Sassa Latest Updates

Join our Telegram channel for latest South African updates on Internships, Learnerships, Bursaries and Varsity news.

You may also check

Leave a Comment