Apply for Department of Labour Outbound Agent Vacancy
OUTBOUND AGENT: CONTACT CENTRE REF NO: HR 5/1/2/3/22
SALARY : R218 064 per annum
CENTRE : Compensation Fund, Pretoria
CLOSING DATE : 03 April 2023 at 16:00
DEPARTMENT OF EMPLOYMENT AND LABOUR
Department of Labour: Outbound Agent Vacancy
REQUIREMENTS :
Grade 12. No Experience. Knowledge: Compensation Fund objectives and business functions. Relevant Fund policies, procedures and processes. Human anatomy/ Biology. Stakeholders and Customers. Customer Service (Batho Pele Principles). Risk Awareness. COIDA. COIDA tariffs. Technical Knowledge. Legislative Requirements: COIDA. Constitution Act. Public service Act. Occupational Health and Safety Act (OHS). PFMA and National Treasury Regulations. Skills: Required Technical Proficiency. Business Writing Skills. Data Capturing. Data and records management. Telephone Skills.
DUTIES :
Process escalated queries received from telephone calls, faxes and e-mails. Make effective use of the integrated information system. Perform continuous process improvements.
See also: Register your cv with Department of Employment and Labour
ENQUIRIES : Ms EN Mokgalapa Tel: (082) 783 9414
How to apply
APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building.
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration, Compensation Fund.
Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents.
NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to apply