Capitec is hiring and invites unemployed candidates to apply for Helpdesk Agent Position: Apply with Grade 12.
Closing date for applications is not specified
Capitec is hiring Helpdesk Agent: Apply with Grade 12
Purpose Statement
To provide effective service to branches by responding to and answering operational queries.
Experience
Minimum:
- 1 – 2 years contact centre
Ideal:
- Experience in a banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- n/a
Knowledge
Minimum:
- Call centre processes and procedures
- Customer care and service protocols
- Basic IT knowledge
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Ideal:
- Capitec Bank systems
Skills
- Communications Skills
- Problem solving skills
- Telephonic / Call skills
- Attention to Detail
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Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
How to apply
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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