Capitec: Cross Skill Agent

Capitec invites suitably qualified candidates to apply for Cross Skill Agent position.

Closing date: Not Specified

Location: Johannesburg, Gauteng and Bellville, Western Cape

Capitec: Cross Skill Agent

Purpose Statement

  • To assist on various Inbound and Outbound campaigns
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • To maximize delivery of service in different areas
  • Market Capitec Bank products telephonically
  • Deliver excellent customer services to attract and retain clients.

Experience

Min:

  • 2-3 years inbound or outbound contact centre experience
  • Customer service and Telemarketing experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocol
  • Sales
  • Basic operational and product knowledge
  • Inbound and outbound campaigns
     

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
  • Selling Skills

Conditions of Employment

  • Willing and able to work shifts, including weekends
  • Clear criminal and credit record

How to apply

Gauteng: Apply online

and

Western Cape: Apply online

Looking for a career as a cross skill agent? Join Capitec and become part of a dynamic team that values growth and development.

See also: Send cv to Companies


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