FNB: Call Centre Agent Job Position.
FNB invites unemployed people with Grade 12 to apply for Call Centre Agent job post.
Location: Johannesburg, South Africa
Closing date: 07 February 2023
FNB: Call Centre Agent Job Position
Purpose: To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
Qualifications and Experience:
- Minimum Qualification – Grade 12
- Preferred Qualification – Relevant Diploma
- Experience – 1-3 years Call Centre Agent Experience
- Person must not be an unrehabilitated insolvent
You may also apply for;
Additional requirements
- Please note that it’s a contact for 6 months
- No Referral plan is assigned to this job
How to apply
Responsibilities
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
Download Application Letter Template – Editable
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers