An opportunity is open to Work as Insurance Claims Agent at Capitec Bank.
Closing date: Not specified
Work as Insurance Claims Agent at Capitec Bank
Purpose Statement
- To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.
Key Performance Areas
- Service Delivery
- Compliance and SLA Adherence
- Data Handling
- Contribution to continuous process improvement and/or team efficiency
- Risk and gap identification
- Administration
Service Delivery
- Assist internal and external clients and/or stakeholders in resolving inquiries/claims in such a way that client experience is enhanced and relationships are strengthened and maintained
- Ensure that all escalated queries/claims are attended to and successfully closed
- Drive and deliver a superior customer service experience to the benefit of all parties involved
Compliance and SLA Adherence
- Adhere to all contracted SLAs and/or approved internal policies and procedures, as well as regulatory requirements
Data Handling
- Accurately capture, update, and/or maintain department/role-specific information in line with set targets/SLAs
- Ensure information is handled in accordance with Personal Protection of Information Act (POPIA)
Contribution to continuous process improvement and/or team efficiency
- Identify opportunities for improvement and/or solutions to optimise efficiencies
- Contribute to team efficiency and facilitate the team reaching its targets by supporting colleagues within the work function
Risk and gap identification
Contribute towards risk management by identifying anomalies, exceptions, and other risk issues (i.e., operational and reputational risks) and either resolve or escalate to line management immediately
Administration
Execute any ad hoc requests/assignments that are in line with/relevant to the role, department, division, Capitec Bank business and/or development plan
Execute functions on behalf of fellow team members when appropriate and/or in case of absences
Experience
Minimum:
- 1-2 years’ experience in a banking, insurance, client service environment
Ideal:
- Treating Customers fairly (TCF)
- Financial Intelligence Centre Act (FICA)
- Protection of Personal Information Act (POPI)
- Financial Advisory and Intermediary Services (FAIS)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
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Qualifications (Ideal or Preferred)
- National Diploma
Knowledge
Minimum:
- Claims handling
Ideal:
- Knowledge of Capitec products and systems
- Understanding of the insurance industry and regulatory frameworks and bodies
Skills
- Communications Skills
- Reporting Skills
- Administration Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
How to apply
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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