Applications are now open for SITA Vacancies Jobs, Service Desk Agents (March 2024).
Closing date: 22 March 2024
SITA Vacancies Jobs: Service Desk Agents (March 2024)
REFERENCE NR : VAC00242, VAC00287 & VAC00288
JOB TITLE : Agent: Service Desk X3
JOB LEVEL : B5
SALARY : R 210 449 – R 315 673 per annum
REPORT TO : Supervisor: Service Desk
DIVISION : Service Delivery Management
DEPT : Service Desk
LOCATION : SITA Centurion
POSITION STATUS : 12 – Months – Fixed Term Contract (Internal & External)
Purpose of the job
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
Key Responsibility Areas
Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; and Cut Calls.
Qualifications and Experience
Minimum: Matric (Grade 12) A+ or N+.
Experience: 6 months IT Service Desk/12 months Admin.
Technical Competencies Description
Knowledge of: Telephony system; Customer management services Operating Systems/Applications(ARS)/ITSM; Policy, process and standards; Operational business rules and processes.
How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
- Register using your ID and personal information;
- Use received one-time pin to complete the registration;
- Log in using your username and password;
- Click on “Employment & Labour;
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
- Click on “Employment & Labour;
- Click on “Recruitment Citizen”
- Login using your username and password
- Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
READ MORE: R350 SASSA Grant will rise to R370 in April
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 CV`s sent to the above email addresses will not be considered
