Shoprite is hiring and invites applications for the position of Customer Service Agent.
Closing date: 27 April 2024
Shoprite is hiring Customer Service Agent
The purpose of the Customer Service Agent role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company’s frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding.
The Customer Services Agent ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. To ensure that we optimise our service delivery to our customers and align with our teams, this role the working hours are a 45-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements.
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Qualifications & Experience
- Grade 12 / Matric – (essential)
- Degree/Diploma or Courses in Communications or a related field – (beneficial)
- +1 years’ experience in a Customer Services environment or similar role – (essential).
- Strong proficiency in Microsoft Office 365, including SharePoint Online – (essential).
- Experience in a retail / contact centre environment – (desired).
How to apply
Location: Cape Town, Western Cape
