Applications are now open for Quality Assurance Agent Jobs at Moladira Skills.
Closing date: 11 June 2025
Quality Assurance Agent Jobs at Moladira Skills
Why You’ll Love It:
- 3-month project with real teeth – you’ll see your impact immediately
- R8k-R10k salary, plus strong visibility with leadership teams
- Build skills in compliance, call analysis, and agent coaching
- Collaborate across teams, spot patterns, suggest improvements
- Work in a modern debt collections environment with over 100 agents
Your Role:
- Monitor calls and ensure agents are script- and regulation-aligned
- Pinpoint red flags and recommend improvements
- Assess complaints and suggest resolutions
- Work closely with Training & Ops teams to fix and prevent issues
- Keep documentation clean, clear, and actionable
SEE ALSO: x55 Mogale City Municipality EPWP Youth Graduate Work Programme
Must-Haves:
- Matric is essential | Tertiary preferred
- 2+ years QA experience in a call centre of 100+ agents (Debt Collections a big bonus)
- Knowledge of DCA, NCA, POPIA
- MS Office proficiency (Word, Excel, Outlook)
- Strong analytical, feedback, and team skills
How to Apply (Let’s Keep It Simple):
- Click “Apply” on the job post
- Complete the short questionnaire to show us what you bring to the table (no trick questions – we just want to get to know you)
- Upload your CV (and any supporting docs – Matric & ID)
- If shortlisted, you will receive an invite to:
- A quick screening call with our Recruitment Team
- Screening starts Monday – we will be reviewing applications over two days
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