The Discovery invites suitably qualified candidates to apply for Leadership Fast Track Programme 2024 at the company.
Closing date: Not stated
Business Unit: Discovery Health
Function: Call Center / Contact Center
Leadership Fast Track Programme 2024 at Discovery
Key Outputs
The successful applicant will be responsible for but not limited to the following job functions:
• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
Personal Attributes and skills:
Qualifications and Experience
• Excellent verbal and written communication skills
• Detail and process orientated
• Self-motivated & optimistic
• Action/ solution focused Deadline driven
• Adaptable/ flexible
• Creative and innovative
• Customer centric
• Ability to motivate & coach others
• Ability to work independently and efficiently
• Ability to prioritise and time manage
• Ability to drive results
• Self-controlled
• People orientated
• Team player
• Available to work overtime when required
Essential:
• Matric (50% English & 50% Maths/Accounting)
• 1 year management / Supervisory experience
• Be willing to join a Team Leader mentorship programme
• Tertiary qualifications (Degree / National Diploma)
How to apply:
Leadership Fast Track Programme.
SEE ALSO:
Applications deadline: Not stated
