Eskom invites suitably qualified applicants to apply for Service Agent Contact Centre Vacancies (x13 Posts).
Closing date: 27 November 2023
Eskom: Service Agent Contact Centre (x13 Posts)
Minimum Requirements
• Qualification(s):
Relevant 3 years Diploma or Related
• Related Minimum Experience:
3 years experience in working with customers and customer relations
Skills and Competencies
Behavioural:
• Integrity
• Honesty
• Trustworthiness
• Professionalism
Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
Knowledge:
• Organisational knowledge (Eskom)
• Ability to deal with stress
• Report compilation
• Service Delivery Training
• Effective Time Management
Skills:
• Interpersonal skills
• Planning and organisational skills
• Customer Service and product skills
• Telephone skills
• Computer skills
• Communication skills
Attributes
• Clearly define attributes such as color blindness and physical disabilities that might hinder performance.
Assessment
Clearly define the means through which the actual job requirements will be measured at or after the interview. In other words, those key elements that must demonstrated by the individual in order to assure capability.
Key Responsibilities
• Handling inbound interactions
• Handling back office activities (Non-Technical Dispatch and Follow-ups)
• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid and Easy pay
How to apply:
FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL: recruitmentdx@eskom.co.za
SEE ALSO:
Reference Number : WCC1123TS
