CLIENT INFORMATION CLERK (CHBAH) REF NO: CHBAH 535.
Directorate: ICT Systems Applications
SALARY : R176 310 per annum, (plus benefits)
CENTRE : Chris Hani Baragwanath Academic Hospital
CLIENT INFORMATION CLERK (CHBAH)
REQUIREMENTS : Minimum requirement Grade 12 with no experience. The prospective appointee should have good communication skills and telephone etiquette, team player and good report writing skill. Have ability to work independently under pressure and adhere to deadlines. Sound interpersonal relationship, ability to multitask, mentorship, planning, organizing and problem-solving skills. Ability to act with tact and discretion .Candidate must be professional in handling customers on the telephone must be Computer literacy (Ms. Office Package). Experience in a Call Centre environment will be an added advantage. Knowledge and application of Batho Pele Principles.
DUTIES : The successful candidate will be responsible for receive incoming telephone calls, determines purpose of calls, and log calls to the system and assign to appropriate personnel or department. Answers questions about organization and provide callers with address, directions, and other information. Perform other administration duties as required by management. Provide first line desktop support to end-users. Ensure that Call Centre services are running effectively and efficiently.
Liaise with customers and stakeholders. Candidate should willing to work shifts. Maintain good customer relations. Write and submit timely reports on performance, targets and customer queries. Maintain records of the conversations with the customer and analyze the data. Handle Call Centre equipment appropriately and using the equipment according to specifications and monitor utilization. Comply with the performance management and development system.
ENQUIRIES : Mr T Mohale Tel No: (011) 933 9392
APPLICATIONS : Applications should be hand delivered to The Director: Human Resource, Chris Hani Baragwanath Academic Hospital between 8am and 3pm at Ground Floor, Main Admin Building or posted to The Director: Human Resource, Chris Hani Baragwanath Academic Hospital, Private Bag X01, Pimville, 1808. No faxed or emailed applications will be considered.
CLOSING DATE : 28 January 2022