Entry Level Jobs

Capitec: Agent Client Care

Capitec invites suitable qualified individuals to apply for Agent Client Care Chat Support.

Closing date: Not Specified

Location: Western Cape, South Africa

Capitec: Agent Client Care

Purpose Statement

  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

  • 1 – 2 years inbound contact centre
  • Customer service experience

See also: Office of the Chief Justice Internships 2023

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

  • n/a

Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocol

Skills

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail

How to Apply

Apply online

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

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