National Credit Regulator invites suitably qualified candidates to apply for Call Centre Agent vacancy at NCR.
Closing date: 09 February 2024
Call Centre Agent Vacancy at National Credit Regulator (NCR)
Position: Call Centre Agent
Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum
Overview
REQUIREMENTS:
- A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
- A certificate in debt counselling will be an added advantage.
DUTIES:
- Act as point of first contact with stakeholders and thus representing the face of the NCR.
- Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
- Retrieving telephone messages and returning calls timeously.
- Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
- Participate in activities designed to improve customer satisfaction and business performance.
- Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.
SKILLS:
- Basic computer proficiency.
- Clear communication skills.
- Ability to listen with empathy and to interpret information correctly.
- Good time management skills.
- Strong interpersonal and problem solving skills.
- Conflict management skills.
- A strong service and results orientation.
- Team player with the ability to multi task.
- Call handling techniques.
KNOWLEDGE:
- Debt counselling procedures.
- Background on the National Credit Act
HOW TO APPLY:
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.
Suitable persons should send a detailed CV quoting the relevant reference number to:
Download NCR Call Centre Agent Vacancy Advert
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.
Important Note: Applications submitted after the specified closing date will not be considered.
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