Customer Care Assistant positions at the Department of Social Development.
Closing date: 29 July 2024
Customer Care Assistant positions at the Department of Social Development
- REF NO. DSD 55/2024 and REF NO. DSD 53/2024
- SALARY : R216 417 per annum (level 5)
- CENTRE : Department of Social Development, Western Cape Government
REQUIREMENTS :
Grade 12 (Senior Certificate or equivalent qualification); Relevant customer care experience.
Recommendation: None. Competencies: A good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS
Office packages; Sound organizing and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.
DUTIES :
Professoriate; accordingly, by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain a record system.
ENQUIRIES : Ms E Van Dyk at Tel No: (023) 814 2818.
APPLICATIONS :
To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co
YOU MAY ALSO APPLY FOR:
- DPSA circular 24 of 2024, SA Government Vacancies
- Social Worker Positions (14) at the Department of Community Safety
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