South African Civil Aviation Authority invites candidates to apply for Customers Services Internships 2024.
Closing date: 15 December 2023
South African Civil Aviation Authority: Customers Services Internships 2024
The Internship opportunities are available at Midrand, Gauteng Province.
Description
Customer Service
- Provide front line support – walk-in centre, contact centre and written correspondence
- Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
- Track all customer queries in the approved CRM system until queries are closed
- Professionally respond to requests from both external and internal customers
- Evaluate customer satisfaction through approved tools and systems.
General Administration
- Prepare documents
- Collate information for reporting
- Package documentation required for meetings and other departmental engagements
- Circulate required information and documentation throughout the department and keep accurate record thereof
- Receive and relay documentation and information to applicable recipients in the department
- Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
- Screen, classify and record documents for easy access and tracking
- Coordinate functions and meetings for the department
- Ensure all documents are properly filed
Minimum Requirements
- Matric
- National Diploma or Bachelor’s degree in Marketing, Business Managements or Client Services related qualification
How to apply:
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Closing Date for applications is the 15 of December 2023.
