SARS: Service Consultant Trainee / Internships 2023(X106 Posts).
South African Revenue Service invites candidates to apply for Trainee / Internship Programme.
Apply for SARS: Service Consultant Trainee / Internships 2023
Location: North West (x23), Limpopo (x10), Mpumalanga (x13), Free State/ Northern Cape (x30), Eastern Cape (x30)
Closing Date: 03 March 2023
About the Position
- Ensure that all face-to-face, voice, inbound and outbound queries across all tax products are promptly, effectively & efficiently answered or resolved.
- Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
- Communication of transactional outputs and queries in area of work.
- Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
- Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
- Embrace change initiatives and positively contribute to the success thereof within area of accountability.
- Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.
See also: Register your CV with Department of Employment and Labour
Job Purpose
To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 – 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.
See also: Apply for SITA Learnership for 2023
Education and Experience
Minimum Qualification & Experience Required
- NQF Level 6 and above qualification in Taxation, Accounting or Finance (Relevant National Diploma / Advanced Certificate/ Degree/ Postgraduate)
- 2 years customer service experience
Job Outputs:
Process
- Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
- Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
- Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
- Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
See also: EPWP Data Capturer Posts
Technical competencies
- Active Listening– Concentrates on client. Listens without interrupting
- Communication Skills– Able to communicate effectively with others
- Computer Literacy– Able to effectively handle Microsoft Office programmes. Able to effectively capture and interpret transactions on all relevant SARS systems for area of work.
- Customer Relationship Management- Applies concepts of knowledge and skill and requires guidance but not constant supervision
- Customer Understanding– Implements administrative processes for the gathering of client information
- Efficiency Improvement– Contribution towards process and team efficiency
- Financial Acumen– Knowledge and understanding of basic accounting principles and procedures
- Handling difficult calls – Able to diffuse difficult situations with patience and a willingness to help
- Product Knowledge– Knows product and service futures well, able to match customer needs accordingly
- Query Resolution– Knowledge and application of query resolution methodology and principles
- Standard operating procedure compliance – Demonstrates the relevant level of knowledge of and compliance with relevant standard operating procedures
- SARS Systems Products – Knowledge and understanding of tax laws
- Tax Knowledge – Knowledge and understanding of tax laws
Compliance Competency
Grade of Clearance: GOC Confidential
How to apply
Follow Jobcare on facebook for daily job updates, government vacancies, entry level jobs, internships, learnerships, bursaries and retail jobs.