Eskom invites candidates to apply for Customer Service Agent Position.
Closing date: 27 March 2023
Location: Gauteng, South Africa
Eskom: Customer Service Agent (Re- Advert)
Area of Speacialization : To provide generic and interface customer services related to specialist fields in a defined geographic area, with the objective of providing efficient customer services.
Minimum Requirements
Qualification(s):
• Relevant 3 years Diploma
Experience:
• 3 years Customer Service experience
Skills and Competencies
• Customer service and marketing skills
• Planning and organisational skills
• Telephone skills
• Computer skills
• Communication and interpersonal skills
• Stress Management skills
• Accountable for Customer Data
See also: Department of Employment and Labour Vacancies
Key Responsibilities
• Directs the daily customer service activity operations
• Responsible for customer data
• Handle generic service activities
• Build a relationship between their customer base and Eskom via regular proactive interventions
• Conducts all conventional measurement and meter related tasks
• Processes and conducts credit revenue and credit management processes
• Perform vending and prepaid activities
• Processing quotations and connection activities
How to apply
If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.