CLIENT INFORMATION CLERK REF NO: REFS/013170
Directorate: ICT Switchboard
SALARY : R176 310 per annum, (plus benefits)
CENTRE : Charlotte Maxeke Johannesburg Academic Hospital
REQUIREMENTS : Grade 10 or equivalent or a Grade 12 or equivalent and Computer certificate. Knowledge of a limited range of work procedures and elementary clerical duties such as; Information Communication Technology procedures relating to call centre working environment including norms and standards. Skills: Planning and or organising, reporting procedures, Customer care skills, Telephone skills, Ability to handle difficult customers, be able to work under pressure, and how to do basic research/ gather information. Procurement directives and procedures. Knowledge of statistics. Mathematical skills, Organising. Ability to perform routine task. Be prepared to rotate and work shifts, weekends and public holidays. Ability to operate computer (Microsoft Package) and Typing skills. Basic interpersonal relationship. Problem solving. Maintaining discipline. Formulation and editing. The following will
be an added advantage: National Higher Certificate / Call Centre qualification at NQF 5 as recognised by SAQA in ICT. Experience as a switchboard operator or call centre agent will be added advantage. Knowledge of Batho Pele and Six Ministerial priorities.
DUTIES : Answer and transfer incoming calls in a timely manner using an updated telephone list. Monitor calls and give feedback to clients. Maintain a well up to date extension numbers, records of doctors and nurses call list. Continuously update the telephone directory. Ensure that emergency and high priority calls are attended to timely and directed to relevant business units by use of SMS, paging and emails. Assist in troubleshooting Telephones and PABX issues. Provide relevant information to clients using reference files, assist with general administration and provide disaster management service. Comply with the Performance Management and Development System.
ENQUIRIES : Mr. M. Thwala Tel No: 011 488 3300
DOWNLOAD APPLICATION FORM – Z83 NEW
APPLICATIONS : Applications should be submitted on a (PDF Format only) to the following emailaddress Supporthr.Cmjah@gauteng.gov.za Only online application will be considered. Please use the reference as the subject.
CLOSING DATE : 25 February 2022
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