The Gauteng Department of Health is inviting suitably qualified applicants to apply for the Auxiliary Worker (Queue Marshall/Courtesy Officer) vacancy at Helen Joseph Tertiary Hospital. This opportunity is ideal for candidates with good communication skills, customer care experience, and the ability to assist patients and visitors in a professional and respectful manner.
Job Details
Position: Auxiliary Worker (Queue Marshall/Courtesy Officer)
Reference Number: REFS/049782
Directorate: Quality Assurance
Number of Posts: 1
Salary: R144 024.00 per annum, plus benefits
Employer: Department of Health
Location: Helen Joseph Tertiary Hospital
Closing Date: 28 May 2026
Enquiries: Ms Cewuka – Tel: (011) 489 0579 / 0830
Minimum Requirements
Applicants must have:
- Adult Education and Training (AET/ABET) Level 3 or equivalent Grade 10
- Basic Life Support will be an added advantage
- Knowledge and understanding of Batho Pele Principles
- Knowledge of the Six Priorities
- Ability to communicate well with patients, visitors, staff, and stakeholders
- Good customer care and interpersonal skills
- Ability to handle conflict professionally
- Sound verbal and written communication skills
- Report writing skills
- Ability to work independently and as part of a team
- Ability to plan, organize, and perform duties under pressure
- High level of reliability and self-motivation
- Ability to act with tact and discretion
- Ability to lift and move heavy objects when required
- Knowledge of regulations and the legislative framework related to Patient Affairs
- Willingness to work shifts, weekends, public holidays, and extended hours
- Willingness to undergo medical surveillance as part of the job requirements
Key Duties and Responsibilities
The successful candidate will be responsible for assisting with general courtesy officer and queue management duties at the hospital.
Main duties include:
- Assist the supervisor with general courtesy officer functions
- Manage queues into the hospital and waiting areas in a professional and friendly manner
- Welcome patients and visitors on arrival
- Direct clients to the correct queues, service points, or departments
- Maintain order in waiting areas
- Provide information to clients while they are waiting
- Assist with the flow of patients within the hospital
- Conduct health talks for waiting patients when required
- Oversee or assist at the helpdesk
- Handle relevant queries and complaints professionally
- Ensure cleanliness of equipment and the working environment
- Prepare equipment and areas for re-use in line with the Occupational Health and Safety Act
- Provide clean cups for drinking water
- Check the environment for broken equipment and report issues
- Perform any other duties delegated by the supervisor
How to Apply
Applications must be submitted strictly online and in PDF format only. Only online applications will be considered.
Applicants must use the reference number REFS/049782 as the subject of the application.
Required Application Documents
Applicants must submit:
- A fully completed and signed new Z83 application form
- A recently updated and detailed Curriculum Vitae
According to DPSA Circular 19 of 2022, applicants are not required to submit copies of qualifications or supporting documents when applying. Only shortlisted candidates will be required to submit certified copies of qualifications and relevant documents before or on the day of the interview.
Important Application Notes
Applicants must ensure that:
- The Z83 form is fully completed, initialed, and signed
- The Department where the post was advertised is listed as Department of Health
- The information on the Z83 matches the details on the CV
- The CV includes all work experience in chronological order
- Employment history must include the position, institution, start date, and end date in the format DD/MM/YYYY
Failure to submit the correct information may result in disqualification.
Selection and Verification Process
Shortlisted candidates may be subjected to:
- Reference checks
- Identity verification
- Qualification verification
- Criminal record checks
- Credit or financial stability checks
- Employment verification
- Medical surveillance, where required
- Practical exercises or tests during the recruitment process
Candidates with foreign qualifications must provide an evaluation certificate from the South African Qualifications Authority (SAQA) if shortlisted.
Employment Equity
The Gauteng Department of Health is guided by Employment Equity principles. People with disabilities and candidates from designated groups are encouraged to apply, including Coloured males and females, Indian females and males, White males and females, African females and males.
Closing Date
The closing date for applications is 28 May 2026. Applicants who do not receive feedback within three months after the closing date should consider their application unsuccessful.
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