The Rapid Pioneers Group is invites candidates to apply for Remote Customer Support Representative Jobs (R10 000 – R25 000).
Closing date: Not specified
Remote Customer Support Representative Jobs
Salary Range: R10 000 – R25 000 p/m
The Rapid Pioneers Group is seeking dedicated Customer Support Representatives to join their team, providing exceptional service via chat and email to customers. This role is available in both full-time (40 hours per week) and part-time (20 hours per week) capacities, ideally combining to achieve 1.5 full-time equivalents (FTEs). The position requires proficiency in written English, experience in customer service, and the ability to work within South African working hours, with a slight shift to accommodate overlap with Eastern Standard Time (EST).
Responsibilities:
- Respond promptly and professionally to customer inquiries via chat and email.
- Assist customers with product information, troubleshooting, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to identify and implement process improvements.
- Uphold company policies and procedures while delivering excellent service.
Requirements:
- Excellent written communication skills in English.
- Previous experience in customer service or a related field is preferred.
- Ability to work effectively within a team.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems and customer support software is a plus.
- Flexibility to work within standard South African hours, with a shift to start and end times that align with EST (11:00 AM to 7:00 PM SAST).
Application
To apply for a job at Rapid Pioneers Group, Visit their official recruitment portal.
If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this position.
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