FlySafair invites unemployed youth to apply for Call Centre Learnership 2023.
Closing date: Not Specified
Location: Gauteng, Kempton Park
JHB000627
ADMIN, OFFICE & SUPPORT
Stipend / Salary: (Market related)
FlySafair: Call Centre Learnership 2023
Safair Operations, operating as FlySafair, has a vacancy for a Call Centre Trainer at our head office in Bonaero Park. The successful applicant will report to the Customer Service Manager.
RESPONSIBILITIES:
– He / She will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre;
– Ensure all training is conducted in due time to equip new staff to commence with go live / working;
– Observing the daily operations of call centre employees and identifying any areas of improvement;
– Ensure all training records are kept in personal files and updated regularly;
– To remain abreast of the industry best training practices and to introduce such methodology to FlySafair training;
– Organise and develop controls;
– Measuring the effectiveness of training sessions and preparing individual or team progress reports;
– Conduct Quality Assessments on all agents (old and new) on calls and Checks on bookings to ensure consistency and accuracy;
– Overseeing the upkeep and amendments of the Call centre manual;
– Interdepartmental liaison on training requirements and standards.
REQUIREMENTS:
– Matric;
– At least 4 years’ experience working as a call centre trainer or team leader.
– Proficient in Microsoft Outlook and Excel;
– Strong teaching abilities and mentoring skills;
– Be knowledgeable on training best practice worldwide;
– Quality Management / Control Experience would be an advantage.
PERSONAL ATTRIBUTES:
– Confident and assertive;
– The ability to work under pressure;
– Practice good time management and willing to work longer hours if the need arises;
– Good interpersonal and communication skills;
– Organised, systematic and detail orientated;
– Initiate and manage workable solutions to problems;
– Immaculate time keeping.
How to apply
APPLICATION GUIDELINE:
For more information please contact:
Noni Modiakgotla
