Applications are open for X2 Permanent Call Centre vacancies at NCR.
Closing date: 12 August 2024
X2 Permanent Call Centre vacancies at NCR
- Paterson Grade: B-Lower
- Salary: from R64 700 – R116 500 maximum
- Post Ref: CCA/08/24
REQUIREMENTS:
- A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.
- A certificate in debt counselling will be an added advantage.
DUTIES:
- Act as point of first contact with stakeholders and thus representing the face of the NCR.
- Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
- Retrieving telephone messages and returning calls timeously.
- Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
- Participate in activities designed to improve customer satisfaction and business performance.
- Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.
Skills:
- Basic computer proficiency.
- Clear communication skills.
- Ability to listen with empathy and to interpret information correctly.
- Good time management skills.
- Strong interpersonal and problem solving skills.
- Conflict management skills.
- A strong service and results orientation.
- Team player with the ability to multi task.
- Call handling techniques.
Knowledge:
- Debt counselling procedures.
- Background on the National Credit Act.
APPLICATIONS:
Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za
YOU MAY ALSO APPLY FOR:
- X15 Road Worker Vacancies at Department of Public Works
- Over 200 vacancies at the Department of Public Works
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