Lancet Laboratories is accepting applications for their various permanent vacancies available at their pathology.
Closing date: 10 June 2024
Permanent Vacancies at Lancet Laboratories
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Clerk / Receptionist. This is a Permanent position based at KZN – Port Shepstone and the PERM position based at KEMPTON PARK LAB.
Job summary: Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.
Minimum Criteria Required
- Grade 12 or relevant NQF level 4 qualification
- Bsc Degree Advantageous
Experience
- 0-1 Yrs Relevant Working Experience
Relevant Job Knowledge
- Computer literate
- Laboratory information systems
- Organisational policy procedures
Key Performance Areas
- Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
- Processes sample registration (“logging”) and queries according to set standard operating procedures.
- Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
- Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
- Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
- Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
- Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
- Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
- Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
- Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
- Responsible for adhering to Lancet uniform protocols as set standard operating procedures.
An opportunity has presented itself to appoint a suitably qualified candidate into the position of Courier. This is a Permanent position based at KZN – Ethekwini Lab.
Job summary: To provide a safe and timeous collection and delivery of goods and shuttle services as well as provide excellent customer service at all times.
Minimum Criteria Required
- Grade 12 or relevant NQF level 4 qualification preferable
- Appropriate Drivers Licence
- Grade 10 or a minimum of 10 years courier experience
Key Performance Areas
- Checks moxes and tasks for delivery and collections that need to be done in order to plan a collections and delivery route.
- Conducts delivery and collection of specimens from outlying laboratories, supporting doctors and clients to ensure that specimens, reports and other goods arrive at correct destinations timeously and in good condition to increase customer service levels.
- Completes and signs proof of delivery for specimens or reports collected or delivered to endure records are kept for tracking purposes if and when applicable.
- Scans specimens and results on the Courier Management Programme to ensure that all deliveries and collections can be tracked and traced.
- Maintain daily safe keeping and fault reporting on Lancet’s assets (such as vehicles, petrol cards, uniforms etc) and equipment to ensure that they remain in good condition to provide excellent collection and delivery of goods and shuttle services.
- Utilises protective wear (such as specimen bags, gloves, eye specs etc) to ensure own safety and adherence to the Health and safety regulations policy.
- Completes incident and accident reports and submits to Management to ensure that insurance claims are processed timeously and all damages are repaired.
- Maintains cleanliness of Lancet vehicles also reporting any spills of hazardous materials to management and ensure safe working conditions as per Quality Assurance Standards.
Application
To apply for jobs at Lancet Laboratories, Visit their official careersite.
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