Posted on February 20, 2022 by Jobcare
AUXILIARY WORKER (QUEUE MARSHALL) REF NO: REFS/013242
Directorate: Quality Assurance
SALARY : R104 073 per annum, (plus benefits)
CENTRE : Charlotte Maxeke Johannesburg Academic Hospital
REQUIREMENTS : A minimum of ABET qualification or grade 10 qualification or equivalent qualification. Knowledge: of a limited range of working procedure in respect of Auxiliary / Queue Marshal working environment and elementary duties such as: health and safety measures, planning and organising. Skills: Basic numeracy, literacy, good communication, sound human relation, ability to organize and perform routine tasks with minimal supervision. Basic interpersonal relationship. Have ability to liaise with stake holders. Be prepared to work under pressure and be able to work in a team. Be prepared to rotate and work shifts / weekends and holidays. Be prepared to do physical labour. It is a legal requirement that employees wear protective clothing. The following will be an added advantage: Abet level 4 or Grade12 with 0-2 years ‘experience, 1 year experience in a hospital environment, Basic CPR training, Sound knowledge of customer care, Patients’ Rights Charter and Batho Pele Principles, Ability to plan, Handle multiple tasks, communicate tactfully in different languages, Be willing to attend training.
DUTIES : Welcome patients and visitors. Control and maintain order in waiting areas. Screen patients and fast track vulnerable patients. Direct patients to various areas. Manage, monitor and control queues. Accurately complete waiting time monitoring tool daily. Identify bottlenecks and alert manager in the specific area. Ensure availability of clean drinking water and cups, complaint/compliments forms. Check environment for cleanliness and broken equipment. Communicate with members of the multidisciplinary team. Provide health talks to waiting patients. Assist the department to achieve objectives. Solve minor complaints and escalate where necessary. Be aware of activities in the hospital and provide information as needed. Comply with PMDS requirements. Attend meeting and continuous development programmes.
Perform other duties as delegated.
ENQUIRIES : Ms. T Mthezuka-Kganakga Tel No: 011 488 4168
APPLICATIONS : Applications should be submitted on a (PDF Format only) to the following email-address Supporthr.Cmjah@gauteng.gov.za Only online application will be considered. Please use the reference as the subject.
NOTE : The Department of Health is committed to the achievement and Maintenance of diversity and equity employment, especially of race, gender, and disability. Applications must be submitted on a new Z83 form (2021) (obtainable from any Public Service Department or on www.dpsa.gov.za/documents) with a C.V, applications must include three (3) contactable references, Copies of I.D, Qualifications to be attached. Therefore, only the shortlisted candidates for the post will be required to submit certified documents on or before the day of the interview. Suitable candidate will be subjected to personnel suitability checks (criminal record check, citizenship verification, qualification/study verification
and previous employment verification) Suitable candidates will also be subjected to security clearance processes. Suitable candidates will undergo a medical screening test. Suitable candidates will have to disclose his / her financial interest. The Department of Health reserves the right to fill or not to fill
the position. Due to high volumes of anticipated applications, communication will be limited to the shortlisted candidates only. Should you not hear from us within 3 months after the closing date, please consider your application unsuccessful. Coloured Males and females, Indian Males and Females and
White Males and females are encouraged to apply.
CLOSING DATE : 04 March 2022
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