Posted on December 12, 2021 by Jobcare

Call Centre Operator

Location: Rosebank College Johannesburg, Gauteng

Employment type: Permanent

Closing date: Not mentioned

Key Performance Area:

  • Outbound Sales cold calling to corporates.
  • Provide customer support on difficult problems.
  • Implement tactics to de-escalate problem situations immediately.
  • Transform a problem situation into a sales opportunity
  • Advise on methods for identifying leads and procedures for turning them over.

Person Description

Education:

  • Minimum Matric/ Tertiary qualification.

Work Experience:

  • 2 – 3 years Call Centre Experience
  • Outbound Sales cold calling
  • Excellent understanding of Call Centre processes.
  • Good negotiation and influencing skills.
  • Professional telephonic and customer care etiquette.
  • Excellent communication skills.
  • Proficiency in MS Office essential.

Physical Job Requirements:

Fluent in 2 or more of the SA official languages

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