Posted on April 15, 2021 by Jobcare
Department: Group Finance: Revenue Shared Services Centre
Branch: Customer Relations Services Centre
Salary Range: R8 329.27 pm (cost to company, basic salary, no benefits)
– Relevant National Diploma/Degree;
– Knowledge of local government will be an added advantage;
– Computer literacy and good communication skills;
– Must be able to work extended hours as and when required;
– Ages between 18 – 35 years; and
– Only City of Joburg residents will be considered
Primary Function: Provide a high quality Customer Service to customer contacts via all media (telephonically, written correspondence, e-services and if necessary visiting customers), using initiative to resolve a minimum of 80% of customer queries on first contact, within the Customer Interface environment, while meeting or exceeding targets set by the R&CRM department. Key Performance Areas: Handle customer information and service requests within the customer interface using all necessary resources available to resolve queries at first contact. Receive and process all customer requests onto the CRM system according to R&CRM set standards. Log all queries onto the CRM according to R&CRM set standards. Monitor work status on all opened calls. Process reconnections for municipal owned entities. Channel all queries unresolved at first contact to the correct department/s for their intervention. Implement credit control procedures – including making necessary debt arrangements with customers, opening and closing of accounts as per set CoJ policies/procedures. Implement social package processes, methods and systems. Perform
office administration duties. Leading Competencies: Operational and technical decision-making; Stakeholder Management; Teamwork and Accountability; Activity management; Customer liaison and influencing skills.
Core Competencies: Attention to detail and high levels of accuracy and excellent planning,
organizing and time management skills; Good negotiation and conflict management skills
Good problem solving skills and information gathering skills; Excellent verbal, written and communication
skills; Ability to operate with continued pressure to deliver high quality work standards; Ability to work
independently; Good Ethics; Confidentiality; Multi-tasking; Strong figures; Work under pressure;
Lateral thinker; Customer and Service Delivery Management (Batho Pele) Ethics; Use own discretion.
PUBLICATION DATE: 13 April 2021 CLOSING DATE: 26 April 2021
INTERN VACANCY CIRCULAR: 014/2021 (RE-advertisement of 006/2020)
Contact Person: Gontse Segole
Tel No: (011) 628 4199
Workplace: 61 Thuso House, Jorissen Street, Braamfontein
All applications will be through the website using this link:
- GROUP FINANCE: Customer Relations Services Centre- https://zfrmz.com/DOP2ro9fQbeKbCzYOCxm
Or visit www.joburg.org.za and click on Vacancies.
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